Creating Loyal Customers
Through Winning Digital
Experiences

Webinar Featuring Forrester Research

Customer experiences span physical and digital worlds. Brands that optimize their touchpoints across both will earn customers for life. But - gaining insight into that customer and user perspective is not always easy, and acting on their feedback poses a greater challenge. Join Applause and guest speaker, Deanna Laufer, Senior Analyst with Forrester Research, to discover what it takes to create a great omni-channel experience and prepare for the future of the customer journey.

Discover:

  • How to better understand customer touchpoints before, during and after purchase
  • The importance of knowing your customers' POV at every step of their digital journey
  • How to turn casual users into brand champions by listening to and acting on their feedback

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