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WEBINAR FEATURING BESPOKEN

THE ESSENTIALS FOR BUILDING FIVE-STAR ALEXA VOICE EXPERIENCES

SAVE YOUR SPOT

DO YOU HAVE A VOICE STRATEGY?

Voice is set to be the new mobile. Like smartphones did more than a decade ago, voice interfaces are changing the rules of when and how consumers interact with brands. By 2022, 55% of U.S. households will have at least one smart speaker.

How can organizations leverage this boom? Today, most are struggling to make voice a valuable part of their customer experience — only 6% of users remain active on a voice app in the second week after downloading it. To boot, more than 900 skills have a one-star rating in the Amazon store. These poor ratings are driving customers away, making it more difficult to gain customer loyalty.

As trusted Alexa testing providers, Applause and Bespoken have emerged as experts in voice testing. Join them on Wednesday, July 18th at 1:00 PM ET / 10:00 AM PT to find out the keys to driving five-star skill ratings with in-the-wild testing and automation.


WHAT YOU'LL LEARN

  • The most common challenges in testing skills
  • How to use automation and crowdtesting to advance voice quality
  • The keys to building successful AVS integrations
  • Amazon's 4 KPIs for skills and how to master them

Speakers

John Kelvie

John Kelvie

Founder and CEOBespoken

John is the founder and CEO of Bespoken, the leader in testing and monitoring for voice apps. The company has more than 2,000 developers using its software, and more than 1,000 apps being monitored. Bespoken is a recognized partner of Amazon and Google, and its team presents frequently at conferences, meetups and webinars. Team members love to talk about all things voice and are enthusiastic and active participants within the community. Prior to Bespoken, John worked for more than ten years in IoT and speech recognition. This experience informs Bespoken's product line and approach to the exciting, fast-growing voice space.

Emerson Sklar

Emerson Sklar

Senior Solutions EngineerApplause

Emerson is a Tech Evangelist and Solution Architect for Applause. Since joining Applause in 2015, he has helped countless companies improve quality across every phase of the SDLC through a human-centric, community-driven approach to testing. Before Applause, Emerson worked for Borland, the Army Intelligence and Securities Command and the Army Research Lab. Outside of work, he enjoys cooking overly elaborate meals through science, adventure cycling and volunteering with the Boy Scouts of America.


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Applause empowers leading brands to deliver flawless digital experiences for their customers on any device, in every location. The company’s functional testing, omnichannel and payments solutions enable businesses to delight customers, drive topline revenue and innovate faster.