The average consumer is constantly influenced by digital, no matter where and when they choose to make a purchase. This reliance on digital will only grow as technology advances, and retailers must adjust to keep up with customer demands.
Consumers want control over how and when they interact with a brand, and they expect perfection every time. There are five mistakes retailers must avoid if they want to capture more market share and keep customers happy.
Applause is the worldwide leader in enabling digital quality. With the Product Excellence Platform, Applause provides a harmonized approach to quality that drastically improves testing coverage, reduces costs and speeds time-to-market for websites, mobile apps, IoT and in-store experiences.