Applause
EBOOK

5 WAYS TO REMOVE FRICTION FROM YOUR OMNICHANNEL BANKING EXPERIENCE

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IN THE MIDST OF AN OVERWHELMING AMOUNT OF DISRUPTION IN RETAIL BANKING, A CLEAR PATH TO SUCCESS HAS EMERGED

Banks that want to continue to gain and retain loyal customers must make it easier to bank with them. Today's customer journey includes both the customer experience at local branches as well as their experience interacting with digital products. Discover these five tips for positioning your digital channels strategically in a way that removes friction.


THIS FREE EBOOK COVERS

  • How to increase personalization
  • How to build customer trust and loyalty
  • The importance of listening to customer feedback

LEADING COMPANIES UNDERSTAND DIGITAL EXPERIENCE

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Applause is the worldwide leader in crowdsourced digital quality testing. With 400,000+ testers available on-demand around the globe, Applause provides brands with a full suite of testing and feedback capabilities. This approach drastically improves testing coverage, eliminates the limitations of offshoring and traditional QA labs, and speeds up time-to-market.