Best Practices for Better Natural Language Assistants

Delight customers and improve the user experience with NLP

The time is right. The global natural language processing (NLP) market is projected to grow from $20.98 billion in 2021 to $127.26 billion in 2028 at a CAGR of 29.4% in that forecast period.

Developing NLP technologies requires special attention to details that many other digital products may not. In this paper, we highlight foundational behaviors and four best practices to guide design and development teams through a careful software development cycle around NLP innovations.

WHAT YOU'LL LEARN:

Why the time is right for conversational assistants
A step-by-step best practice framework for building NLP technologies that enhance the CX
When to partner with expert consultants

LEADING COMPANIES UNDERSTAND DIGITAL EXPERIENCE

Applause is the global leader in managed software testing services. Through AI, automation and the world’s largest independent testing community, we help enterprises validate every aspect of their digital experiences at scale. Top brands trust Applause for end-to-end expertise and end-user insights on demand, to accelerate functional testing, AI evaluation, accessibility testing, payment testing and more.