Applause
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CUSTOMER JOURNEYS

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The only Omnichannel User Feedback Solution for Global Brands and Agile Teams

From social media, search engines, apps and websites to IoT and physical stores - each customer’s path to purchase can very tremendously.

Customer Journeys helps the teams who create these experiences - digital, physical, or omnichannel - get in-context feedback from real people throughout the software development lifecycle and improve the customer experience.


CUSTOMER JOURNEYS FEATURES

  • Create custom user feedback journeys for participants
  • Available in-store or online in any country across the globe
  • Support and guidance from Applause experts
  • Results in real-time, including data from journeys and summary infographics

LEADING COMPANIES UNDERSTAND DIGITAL EXPERIENCE

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Applause empowers leading brands to deliver flawless digital experiences for their customers on any device, in every location. The company’s testing, customer feedback and research solutions enable businesses to delight customers, drive topline revenue and innovate faster.