Delivering Excellent Digital Quality to your Customers


Join a panel with Expensify, Paysafe and PBS to learn how they approach digital quality and how Applause helps them ensure excellent digital experiences.

Customers demand a flawless digital experience on every platform they use today. That rings true regardless of the type of platform, whether it be gaming entertainment for children, digital payments or filing an expense report. But how do organizations that provide flawless digital experiences get there, and what makes them unique?

In this webinar, Applause hosts a panel discussion with product and engineering leaders at Expensify, Paysafe and PBS Kids, all of whom recently won Applause Customer Excellence (ACE) Awards for their excellence in providing exceptional digital experiences for their customers. Learn how each organization approaches digital quality, how it is embedded into the company culture, and how they leverage Applause to get the real-world testing they need.

Join our session and learn how these industry leaders ensure flawless digital experiences for their customers.


  • Processes that real companies use ensure digital quality
  • How company culture impacts engineering and QA
  • The importance of real-world testing


Tim Golen

Tim Golen

Director of Engineering Expensify

Tim is the Director of Engineering at Expensify, and has been with the company since 2015. He is a Colorado native and grew up on a cattle ranch attending a one-room school. In his free time he attends church, plays guitar, plays video games, and does anything foolish enough to make his daughter laugh.

Bernhard Niebsch

Bernhard Niebsch

Head of Product Paysafe

Bernhard is a Head of Product at Paysafe, an online payments company that helps companies and customers to pay and get paid globally. His career has taken him around the world to Berlin, Melbourne, Montreal, London and Sofia. He is passionate about product management, improving CX and delivering quality software products.

Dan Flannery

Dan Flannery

Associate Director of Digital ContentPBS Kids

Dan Flannery has been a member of the Digital Content Team at PBS Kids since 2018. He has a background in child development and children’s media. At PBS, Dan works on the production and QA of educational games for shows like Arthur, Clifford, Daniel Tiger’s Neighborhood, and Odd Squad.

Tom Gleich

Tom Gleich

Vice President of Digital Quality, Crowd SolutionsApplause

Tom Gleich is a Vice President of Digital Quality, Crowd Solutions at Applause and works with organizations around the world on ensuring they receive the QA testing solutions they need to ensure digital quality. Tom has been with Applause since 2015, and previously worked at Oracle and SAP.


Applause is the worldwide leader in enabling digital quality. With the Product Excellence Platform, Applause provides a harmonized approach to quality that drastically improves testing coverage, reduces costs and speeds time-to-market for websites, mobile apps, IoT and in-store experiences.