Applause
Whitepaper

Driving ROI in Banking: Get Closer to Your Customer with Crowdtesting

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More than 90% of consumers prefer their banking app to physical branches

The longstanding ideology of physical banking has transitioned into one dominated by digital experiences. This is beneficial for customer convenience, yet it forces banks to offer the same level of service on their apps and websites as they do in physical branches - all through secure and easy-to-use platforms.

While they have come a long way, regulation and legacy infrastructure continue to slow down digital innovation. Only 64% of customers feel satisfied with their banking app, and turn to other peer-to-peer and budgeting apps to fill in the gaps. Hobson & Company, a research firm focused on ROI studies, worked with Applause to explore how crowdsourced testing addresses these banking challenges.


WHAT YOU'LL LEARN

  • The common QA challenges finance & banking organizations face
  • Three key ways Applause impacts customers' bottom line
  • Real-world, measurable examples of how Applause solutions help customers
  • What an investment in Applause would yield for your company based on a predictive analytical model

LEADING COMPANIES PARTNER WITH APPLAUSE FOR DIGITAL SUCCESS

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Applause is the worldwide leader in crowdsourced digital quality testing. With 400,000+ testers available on-demand around the globe, Applause provides brands with a full suite of testing and feedback capabilities. This approach drastically improves testing coverage, eliminates the limitations of offshoring and traditional QA labs, and speeds up time-to-market.