How to Empower Your Hotel Guests Through Digital Connectivity


Digital Quality Keys Future Success for Hotels

The key to a successful hotel experience has long been held by the people who interact with you from every transactional touchpoint. However, the modern traveler is prioritizing a more digitally connected travel experience, opting for flexibility and convenience over human interaction.

As more travelers lean into mobile, the expectation is that they receive a seamless omnichannel experience – one that keeps them connected at all times and simplifies the common and time-consuming actions. Hotels that can’t deliver these high-quality digital experiences will quickly fall out of favor with travelers.

In this report, you will learn:

  • Where hotels are falling short in the digital space
  • Digital innovations that are improving the guest experience
  • Why personalization is central to a digital presence
  • How Applause can help hotels deliver seamless digital quality


Google Logo Walmart Logo Petco Logo Shack Shack Logo Ford Logo Blue Apron Logo PayPal Logo eBay Logo

Applause is the worldwide leader in crowdsourced digital quality testing. With 400,000+ testers available on-demand around the globe, Applause provides brands with a full suite of testing and feedback capabilities. This approach drastically improves testing coverage, eliminates the limitations of offshoring and traditional QA labs, and speeds up time-to-market.