Applause
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How to Empower Your Hotel Guests Through Digital Connectivity

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Digital Quality Keys Future Success for Hotels

The key to a successful hotel experience has long been held by the people who interact with you from every transactional touchpoint. However, the modern traveler is prioritizing a more digitally connected travel experience, opting for flexibility and convenience over human interaction.

As more travelers lean into mobile, the expectation is that they receive a seamless omnichannel experience – one that keeps them connected at all times and simplifies the common and time-consuming actions. Hotels that can’t deliver these high-quality digital experiences will quickly fall out of favor with travelers.


In this report, you will learn:

  • Where hotels are falling short in the digital space
  • Digital innovations that are improving the guest experience
  • Why personalization is central to a digital presence
  • How Applause can help hotels deliver seamless digital quality

LEADING COMPANIES UNDERSTAND DIGITAL EXPERIENCE



Applause is the worldwide leader in enabling digital quality. With the Product Excellence Platform, Applause provides a harmonized approach to quality that drastically improves testing coverage, reduces costs and speeds time-to-market for websites, mobile apps, IoT and in-store experiences.