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How to Empower Your Hotel Guests Through Digital Connectivity

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Digital Quality Keys Future Success for Hotels

The key to a successful hotel experience has long been held by the people who interact with you from every transactional touchpoint. However, the modern traveler is prioritizing a more digitally connected travel experience, opting for flexibility and convenience over human interaction.

As more travelers lean into mobile, the expectation is that they receive a seamless omnichannel experience – one that keeps them connected at all times and simplifies the common and time-consuming actions. Hotels that can’t deliver these high-quality digital experiences will quickly fall out of favor with travelers.


In this report, you will learn:

  • Where hotels are falling short in the digital space
  • Digital innovations that are improving the guest experience
  • Why personalization is central to a digital presence
  • How Applause can help hotels deliver seamless digital quality

LEADING COMPANIES UNDERSTAND DIGITAL EXPERIENCE

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Applause is the worldwide leader in crowdsourced digital quality testing. With 400,000+ testers available on-demand around the globe, Applause provides brands with a full suite of testing and feedback capabilities. This approach drastically improves testing coverage, eliminates the limitations of offshoring and traditional QA labs, and speeds up time-to-market.