How Vodafone Shifted User Acceptance Testing Left


Learn how one of the world’s major telecommunications companies took the leap to Agile User Acceptance Testing (UAT) and made it a success

Companies across different industries are shifting testing left to release faster and provide greater value to their customers. Rather than tagging on testing at the end of the SDLC and getting slowed down by documentation and process-heavy operations, companies are testing in smaller cycles and leveraging user stories to release products and features in weeks, not months.

There are not many companies that have made the move from Waterfall to Agile testing as successfully as Vodafone. Aligned much more closely to UX and product than development or engineering teams, Vodafone UAT favours user stories, acceptance criteria and screenshots over complex requirements and traceability matrices. Its Sprints are only as long as it takes to release a new feature and its processes feel more conversational than programmatic.

In this webinar, join us as Vodafone’s Lead UAT Test Manager, James Mortlock, and Applause’s Telecommunications Practice Lead, Agim Isufaj, talk through Vodafone’s journey to building an Agile UAT practice that places real users at the centre of testing efforts.


  • The ways in which UAT is evolving in the telecommunications industry and beyond
  • How Vodafone shifted testing left to release faster and provide greater value for customers
  • Tips for implementing and making the case for Agile in your organisation, avoiding ‘Wagile’ (Waterfall in disguise) and building predictability into UAT
  • Why Vodafone leverages crowdtesting to improve efficiency and product quality


James Mortlock

James Mortlock

Lead UAT Test ManagerVodafone

James has been a key player in Vodafone’s transition to an Agile testing methodology. He has shifted testing left and adapted traditional UAT to fit Vodafone’s specific needs. James started his career at Vodafone as an apprentice in mobile device testing, whilst earning an FdSc in Telecommunication Technology from Thames Valley University. After that, he held different QA and automation engineering roles before taking on leadership of the UAT department. James specialises in Digital Web and Native App testing at pace, cross functional test planning, Agile Quality Delivery, and Test Strategy development and implementation.

Agim Isufaj

Agim Isufaj

Major Account ManagerApplause

Agim helps some of Northern Europe’s leading telecommunications brands to provide seamless digital experiences for their customers. Before joining Applause as a Major Account Manager, Agim spent 15 years working on complex customer requirements and building collaborative relationships across geospatial, infrastructure and financial services. He worked with organisations like the National Mapping Agency, National Rail, Royal Mail and some of the world’s biggest global investment banks to implement innovative digital solutions. Agim holds a BA in Business and Finance from London Metropolitan University.


Applause is the worldwide leader in crowdsourced digital quality testing. With testers available on-demand around the globe, Applause provides brands with a full suite of testing and feedback capabilities. This approach drastically improves testing coverage, eliminates the limitations of offshoring and traditional QA labs, and speeds up time-to-market.