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How British Luxury Retailers Are Taking On Digital Transformation

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British luxury goods have a long tradition of iconic style and high quality.

Native brands Michael Kors and Burberry are the epitome of luxury in the U.K., and both share similar global success as both rank among the top-20 luxury retailers in total sales.

Luxury carries a different meaning today than it has traditionally. Many elements have pushed brands around the world to change their practices. Everything from evolving consumer habits to new target audiences to an increasingly complex digital landscape have created new challenges that cannot be ignored.

For British brands to maintain their strength in the global market, they must understand the customer inside and out. With burgeoning new consumer segments joining the fray, this has never been more important.

Who are these new consumers? How can British brands take on this challenging transformation to ensure a steady growth?


WHAT YOU'LL LEARN:

  • What Millennials really want in terms of customer experience
  • Examples of European and British brands that have created value for Millennials
  • An overview of the digital habits of Chinese luxury consumers
  • How some European and British brands have adapted particularly well to this new audience
  • How to optimize your omnichannel journey for these emerging audiences and new standards

LEADING COMPANIES UNDERSTAND DIGITAL EXPERIENCE


Applause empowers leading brands to deliver flawless digital experiences for their customers on any device, in every location. The company’s testing, customer feedback and research solutions enable businesses to delight customers, drive topline revenue and innovate faster.