Payment failures have an immediate impact on the bottom line — lost sales, abandoned carts and dissatisfied customers are bad for business. And costs add up quickly, especially for global enterprises. Problems processing just one payment instrument in a single market can deliver an instant hit to revenue, and the damage can increase exponentially if the issue isn’t caught and fixed quickly. See how to test payments to ensure customers can complete transactions successfully, every time, across all channels.
Zeb is a Director in Applause's Testing Services organization, focusing on payments. Zeb manages the delivery of testing requests with a global team, focused primarily on Applause’s largest payment testing customers. Zeb joined Applause as a full-time software tester in 2015, where he became fascinated with the challenges inherent in the payment landscape. Zeb fused his background in business management with his love of technology. His passion and drive allowed him to rise through the ranks of Applause quickly, from tester to test team lead, then test architect to his current role. Zeb is based in San Antonio, Texas.
Claire manages a portfolio of accounts in EMEA where she supports clients in delivering best-in-class digital solutions. Claire holds bachelor’s and master’s degrees in business engineering and economics from Solvay Brussels School of Economics and Management. She started her career as a recruiter for startups in Switzerland and then decided to learn software development at Le Wagon, where she worked after her software development boot camp as a teaching assistant. She then started working full time for SaaS and tech companies as a technical solutions expert and project manager. Claire joined Applause in 2022.