Applause
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THE KEYS TO QUALITY CURBSIDE

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WHY IS OMNICHANNEL SO IMPORTANT?

IDC found that shoppers who purchase from retailers through both online and in-store channels have a 30% higher LTV than those that only engage on one channel. Customer experience, specifically an end-to-end buyer's journey that flows across all channels, is becoming increasingly important for customer retention.

Curbside, or as some call it, on-the-go, is the latest touch point in the omnichannel adventure. Although still relativity new, big-name brands like McDonald's, CVS, Shake Shack, Target and more are beginning to focus on curbside delivery. Is your organization ready for this transformation?


WHAT YOU'LL LEARN

  • The impact curbside can have on your business
  • How to ensure your digital experience is ready for curbside
  • How to ensure your operations are ready for curbside
  • How to understand what users want in an omnichannel experience

LEADING COMPANIES PARTNER WITH APPLAUSE FOR DIGITAL SUCCESS

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Applause is the worldwide leader in crowd-sourced digital quality testing. With 400,000+ testers available on-demand around the globe, Applause provides brands with a full suite of testing and feedback capabilities. This approach drastically improves testing coverage, eliminates the limitations of offshoring and traditional QA labs, and speeds up time-to-market.