Applause
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THE KEYS TO QUALITY CURBSIDE

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WHY IS OMNICHANNEL SO IMPORTANT?

IDC found that shoppers who purchase from retailers through both online and in-store channels have a 30% higher LTV than those that only engage on one channel. Customer experience, specifically an end-to-end buyer's journey that flows across all channels, is becoming increasingly important for customer retention.

Curbside, or as some call it, on-the-go, is the latest touch point in the omnichannel adventure. Although still relativity new, big-name brands like McDonald's, CVS, Shake Shack, Target and more are beginning to focus on curbside delivery. Is your organization ready for this transformation?


WHAT YOU'LL LEARN:

  • The impact curbside can have on your business
  • How to ensure your digital experience is ready for curbside
  • How to ensure your operations are ready for curbside
  • How to understand what users want in an omnichannel experience

LEADING COMPANIES UNDERSTAND DIGITAL EXPERIENCE



Applause is the worldwide leader in enabling digital quality. With the Product Excellence Platform, Applause provides a harmonized approach to quality that drastically improves testing coverage, reduces costs and speeds time-to-market for websites, mobile apps, IoT and in-store experiences.