The State of Digital Quality in 2022: How Companies Can Captivate Customers


Lessons from Real-World Testing

Digital quality drives brand perception and impacts revenue – and customers are the ultimate judges of whether a digital experience measures up. Brands that see digital quality as an opportunity for constant evolution, rather than a box to check with each release, win consistently. Organizations that invest in innovation, intuitive user experiences, and seamless customer journeys capture serious returns in a matter of months. Join our webinar to learn the most common barriers to delivering digital experiences that customers love. With technology rapidly evolving, customer expectations constantly rising and competition intensifying, the ability to consistently deliver seamless digital experiences is a critical differentiator.


  • Findings from comprehensive software testing data spanning 159 countries, 70+ industries, multiple testing categories, tens of thousands of devices, and thousands of device/OS/browser combinations
  • The most common barriers to creating digital experiences that drive customer retention, loyalty and revenue
  • Best practices to ensure digital quality and customer satisfaction


Luke Damian

Luke Damian

Chief Growth OfficerApplause

Luke is the Chief Growth Officer at Applause. He owns the Go-to-Market Strategy for the company, including its Marketing & Product functions.

With a focused eye on accelerating growth, Luke brings 20+ years of operating experience to Applause from national leadership positions at Oracle and EMC. During his tenure with Oracle, he led sales, business development and customer success initiatives across multiple growth priorities including solution development, strategic customer acquisition and engagement, and customer retention programs. Earlier in his career, Luke held significant roles at EMC serving in various leadership positions across sales and business development.

Luke holds an MBA and a BS from Babson College. He also earned an Executive Certificate in Strategy and Innovation from MIT’s Sloan School of Management.


Applause is the worldwide leader in crowdsourced digital quality testing. With testers available on-demand around the globe, Applause provides brands with a full suite of testing and feedback capabilities. This approach drastically improves testing coverage, eliminates the limitations of offshoring and traditional QA labs, and speeds up time-to-market.