Voice has moved to the forefront in the technology world, with Voice capabilities added to existing digital properties like web and mobile apps and IVR systems. More and more brands are building their own custom Voice systems, too, in an effort to reach customers in new and more convenient ways.
Join Richard Weeks and Steve Taylor of U.S. Bank, Bret Kinsella of Voicebot.ai and Ben Anderson of Applause as they examine the state of Voice in 2020. They will lead a discussion on the latest trends in Voice, how to effectively test Voice systems and apps, and explore how U.S. Bank utilized a voice-first design in its new Smart Assistant.
Richard is the Head of Conversational Experiences at U.S. Bank, where he oversees the development of conversational experiences for U.S. Bank customers, most recently around the new voice-forward U.S. Bank Smart Assistant and COVID-19 bot. He has more than 25 years of experience in Product Management and Customer Strategy roles in financial services.
Steve is the Journey Owner of Voice and Conversational AI experiences at U.S. Bank, leading the strategy and execution of voice-forward products and driving the development of the Smart Assistant, focusing on conversational language and business logic. He has held roles at U.S. Bank in Product, Omnichannel and Digital Services.
Bret is founder, CEO, and research director of Voicebot.ai. He was named commentator of the year by the Alexa Conference in 2019 and is widely cited in media and academic research as an authority on voice assistants and AI. He is also the host of the Voicebot Podcast and editor of the Voice Insider newsletter.
As the AI and Voice Lead at Applause, Ben Anderson is responsible for a virtual team of AI and Voice experts across some of Applause's largest accounts, along with leading the Global Sales Go-To-Market Program for the company's AI and Voice practices.
A veteran of the Sales organization at Applause, Ben works with global accounts where he evangelizes digital quality and crowd-powered feedback to provide the best possible customer experiences for some of the world's top brands.