Just Eat: Creating the world's leading food delivery service, one flawless digital experience at a time


How QA teams in the food delivery industry can address their main challenges with the help of crowdtesting

Launched in 2001 by five Danish entrepreneurs, Just Eat acts as an intermediary between customers and take-away food outlets. In February 2020, Just Eat merged with, forming Just Eat, the world’s leading online food delivery marketplace outside China. By using the platform, customers can search for local takeaway options, place orders and pay online, and choose between pick-up or delivery options.

Operating in various locations, Just Eat aims to provide the best food delivery experience to all users, and places its customers at the heart of its digital strategy. This mission proves to be a real challenge given the wide variety of locations, user journeys and unique devices used by its customer base.

To tackle these challenges, the Just Eat teams combine their in-house QA and testing efforts with Applause’s testing teams sourced from its global community. By doing so, the company ensures that its apps and website are fully functional at all times, across a wide range of device/OS combinations and in various locations across the globe.

In our webinar, Daniel Broad, Senior Technology Manager, Consumer Apps at Just Eat and Murtaza Husain, Senior Account Executive at Applause, will discuss the various challenges related to ensuring high-quality food delivery journeys as well as Just Eat’s approach to digital testing. The speakers will be available during our Q&A session at the end to answer all of your questions.


  • Just Eat’s QA journey and main testing challenges
  • The projects and strategy that Just Eat implemented to ensure a high level of digital quality
  • How Just Eat integrates crowdtesting in its daily internal QA activities
  • Some concrete examples of bugs and blocking points identified
  • The positive impact of combining internal testing efforts with crowdtesting on Just Eat’s QA results

Speakers of this webinar

Daniel Broad

Daniel Broad

Senior Technology Manager, Consumer Apps • Just Eat

Daniel runs the core mobile teams at Just Eat Takeaway. These teams are responsible for the quality, overall architecture and releasing the consumer apps. He is an experienced engineering manager specialising in leading large mobile development teams. He has a long history as an iOS developer and keeps his skills up to date with his own apps on the App Store®. His teams are responsible for ensuring stable apps at a large scale and driving business value through careful introduction of features and changes.

Murtaza Husain

Murtaza Husain

Senior Account Executive • Applause

Murtaza has been working at Applause since 2018. He specializes in consulting product, QA and tech teams on their holistic quality strategy. He focuses on the success of clients in the United Kingdom, helping them achieve their quality goals. 


Applause is the worldwide leader in enabling digital quality. With the Product Excellence Platform, Applause provides a harmonized approach to quality that drastically improves testing coverage, reduces costs and speeds time-to-market for websites, mobile apps, IoT and in-store experiences.